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January 22, 2006
Mail addressed to Mr R Ramaraj MD, Sify.com
(If wrong things are criticized, good things have to be appreciated. I had sent a complaint mail to R Ramaraj, MD, Sify, after 3 days of struggle with service engineers directly. To my surprise I got a call from the Sify office within 12 hours, and the person over the phone promised to set my internet right before 1 pm. And as promised he sent across his service engineer and got my connection rectified. It was indeed fast!)
Dear Mr R Ramaraj,
I live in Velacherry, and have a Sify Broadband connection at home. And I am typing this mail sitting at my Sister’s place in Adyar at 8 pm to upload my stuff on the Internet, who uses BSNL broadband. The simple reason being your connection ain’t working for me for the last 3 days. And this repeats exactly after a fortnight.
Every time my connection goes off (which is very regular, I am offline forcibly at least for 7 days in a month) – I have to wait for at least 3 days before it gets rectified. The last time a person came home to rectify it gave me his number to get in touch with him directly instead of going through the confusing process of raising a case for bad connection. I have been calling him since day before yesterday evening to listen to the same reply that it will be rectified soon, and it is not rectified yet. Also today I called him 4 times before 3 pm, and some 10 times after 3 pm. He has stopped picking up the phone after 3 pm, and also didn’t have the basic courtesy to call me back. (His name Chandra Sekar – mobile number – 98840 10319)
I am an online astrologer (celebrity astrologer on rediff.com, MSN India, Yahoo India, Astroyogi.com & Indiainfo) who makes a living through the Internet, and this kind of regular interruptions really makes me look like a fool in front of my clients who book time and wait for me on Yahoo Messenger.. To be honest I mail them back saying– by God’s grace if my Sify Internet Connection doesn’t conk off I will be online at the decided time, and it has become a regular sentence in all my mails to my clients now.
Well after 6 months of mental torture I have decided to switch to BSNL Broadband from this month, and would be more than happy to stop using Sify Broadband. I know that my Rs 550 wouldn’t make any difference to the millions of dollars Sify makes, but then I at least would convince 2 people not to use Sify Broadband in their lives.
I would be the last person to sue Sify for the bad service they provide, but then I can predict one thing for sure that, with this kind of sick service Sify will have to let go the business to the competitors very soon.
God Bless Sify Broadband.
Regards
G. Kennedi
Your Friendly Astrologer
http://www.askenni.com
Posted by Kenni at January 22, 2006 02:48 PM